Calm Development

Common questions and answers can be found in our FAQ sections below.
For questions regarding the Loader, please see our separate Loaders FAQ.

Encoded Files & Loaders

Q. How do I run encoded scripts?
A. We provide a free Loader for Intel Linux, FreeBSD, NetBSD, OpenBSD, OSX, Sparc Solaris and Windows that loads and executes encoded files. Please contact support for information on other platform support, and see the loaders page for more details.

Q. What platforms can encoded scripts be run on?
A. Encoded files use a platform independent file format, and can be run on any platform for which we supply a Loader. Currently the platforms are Windows (e.g. NT, XP, W2K), Intel Linux, FreeBSD, NetBSD, OpenBSD, OSX, and Sparc Solaris.

Q. Do encoded files or the loader affect performance?
A. Not much, and when the loader is installed in the php.ini file, encoded files can actually run faster than the unencoded scripts. Unlike unencoded scripts and those from source based encoders, ionCube encoded files are compiled and optimised at encoding time, and so don't need to be parsed or compiled at runtime. This reduces the usual overhead in PHP.

Q. I/my client has no access to php.ini. What can I do?
A. On many systems, encoded files can automatically install the Loader when needed. We call this runtime loading, and it requires no changes to php.ini or server restart. The Loader packages contain a script that can test whether a server supports this mechanism.

Q. Can I install Zend Optimizer with the Loader?
A. Yes. We permit trusted software to be installed, and so we support the installing of Zend Optimizer along with our Loader in the php.ini file. Note that our Loader must be installed before Zend Optimizer in the php.ini file. If you do see messages claiming any incompatibility then this is incorrect and will be a configuration problem. Please let us know and we'll let you know what's wrong.

Purchasing

Q. What ways can I pay for products?
A. We support several ways of payment. You can purchase products and online encoding credits using any major credit card. For software products we can also accept payment by wire transfer, and also PayPal and Moneybookers.

Q. How can I purchase your products?
A. Purchasing is possible from the members area. If you have already registered, just login at the top of the page and visit the 'Purchase Products' page. If not registered yet, please register and then login at the top of any page.

Support

Q. What support do you provide?
A. Calm Development provides premium support as standard with all products. We're recognised as offering some of the very best customer support in the industry and pride ourselves in setting the standard for how customer support should be handled.

Having trouble?

Common questions and answers can be found in our FAQ sections.
For questions regarding the Loader, please see our separate Loaders FAQ.

Support is available Monday - Friday 6:00am - 6:00pm EST

E-mail: Click here
Further Support: Click here